FAQ

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Payment Process

All orders are processed in Canadian dollars (CAD). We currently accept Credit Card and Email Money Transfer (EMT) as payment for all orders. All orders are final once payment is processed and will only be shipped to the address used during the payment process.

Shipping 

We currently only ship to USA & Canada. Our team will package your order with care & all orders will ship within 3-7 days of payment confirmation. Orders submitted after 5pm Friday will be processed on Monday.  We only ship via Canada Post, various shipping options are determined based on weight and distance at checkout. 

Tracking number will be provided once item has shipped (if applicable). 

For US orders: Any additional charges for customs clearance, import duties or local taxes are the responsibility of the customer. 

Return Policy

All products on IVandXX.com are non-refundable. We do not accept returns or offer exchanges due to health and safety reasons. Exceptions: exchanges are only granted if an incorrect order was dispatched, so long as products are unused and contained in their original packaging. We will process an exchange for the same product(s) or product(s) of equal value. You must contact hi@ivandxx.com within 48 hours of receiving your order to receive an exchange.

We do not accept returns on any item that has been used.

If you have received a damaged item, please email us at hi@ivandxx.com immediately with photos and order number. Items that show signs of wear or use may not be returned.

If a package goes missing, we will make our best efforts to track its location. IVandXX.com is not liable for lost, stolen or misdelivered packages.

All original shipping fees are non-refundable.